Effective Date: August 11, 2025
ChangeLondon (“we,” “our,” “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you register, sign petitions, comment, or otherwise use our website and services (the “Platform”) located at https://changelondon.ca.
By using ChangeLondon, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Platform.
We may collect the following categories of information:
Full name
Email address
Password (encrypted and never visible to us)
Social media login credentials (via OAuth; we do not access your passwords)
Name, address, and postal code (used to verify eligibility to sign petitions)
Petition signatures and participation history
Comments posted on petitions
Testimonials, stories, or feedback you submit
IP address, browser type, operating system, and device details
Access times, referral data, and session information
Session cookies for login and security
Analytics cookies for traffic and performance tracking
Social media integration cookies
Profile picture or display name (if provided)
Communication preferences (e.g., newsletters, notifications)
We use personal information to:
Enable account registration, login, petition signing, and commenting
Verify eligibility to participate in petitions and prevent duplicate signatures
Display user contributions (name or display name) where applicable
Improve and maintain the functionality of the Platform
Send updates, notifications, or newsletters (with your consent)
Detect and prevent fraud, spam, or misuse
Comply with legal obligations and municipal/provincial/federal requirements
We do not sell or rent your personal information.
Your information may be shared only in limited circumstances:
With Petition Organizers and City Officials: Where legally required for submission or verification
With Service Providers: For hosting, analytics, email distribution, and security purposes
For Legal Compliance: If required by law, regulation, or court order
During Business Transactions: In the event of a merger, acquisition, or restructuring
Third parties are required to use your information only for authorized purposes and must safeguard it appropriately.
We retain your information as long as your account is active or as needed for petition records. Petition-related data may be retained for archival or legal purposes.
When you delete your account, we will remove or anonymize your personal information unless required to retain it by law.
You may have the following rights under Canadian law (PIPEDA) and, where applicable, international laws (e.g., GDPR):
Access: Request a copy of the data we hold about you
Correction: Update or fix inaccurate information
Deletion: Request removal of your data (subject to legal obligations)
Restriction: Limit how your data is processed
Objection: Opt out of communications or specific processing
Consent Withdrawal: Revoke consent at any time
Requests can be made by contacting us at [email protected].
We use reasonable measures to protect your data, including:
Encrypted password storage
SSL/TLS encryption for transmissions
Access controls and monitoring
Regular security audits
No method of transmission or storage is 100% secure, so users are responsible for safeguarding their login details.
ChangeLondon uses cookies to:
Keep you logged in
Remember preferences
Analyze website traffic
Enable social media sharing
You can adjust cookie preferences in your browser settings. Some features may not function properly without cookies.
If you access ChangeLondon from outside Canada, your data may be transferred to and processed in Canada or other jurisdictions. By using the Platform, you consent to these transfers.
ChangeLondon is not intended for users under the age of 16. We do not knowingly collect data from minors. If we discover such data, we will delete it promptly.
We may update this Privacy Policy as laws or services evolve. Updates will be posted at https://changelondon.ca/privacy-policy with a revised “Effective Date.”
For questions or concerns about this Privacy Policy or how your data is handled, contact us at:
📧 Email: [email protected]
🌐 Website: https://changelondon.ca
📍 Address: London, Ontario, Canada
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